Licensing & Sales Questions

Who can use the ActivePresenter Free Edition?

The ActivePresenter Free Edition is free for personal and non-commercial use.

How does the non-free edition cost? Do I need to refresh the license after a period of time?

The prices for ActivePresenter Standard and Professional are kept up to date here.
All the licenses are perpetual, that means you only have to pay once.

Is the license machine-based or user-based?

The license is computer-based and requires activation. That means you will have to activate ActivePresenter with a product key to use it. You can deactivate it at any time to move the license to another computer.

How much do I have to pay to upgrade to a newer version?

All purchases include one year of free upgrade. For more details, please refer to our Software Upgrade Policy.

Where can I download ActivePresenter Professional Edition?

We use one setup package for all editions of ActivePresenter. That means you can test all features of Professional Edition in the Free Edition. The only difference is the watermark will appear in unavailable outputs.

Usage Questions

Where can I get support?

You can post your question on the community or email directly to us at support@atomisystems.com

Does ActivePresenter support MAC?

Yes, you can download it here.

I export my project to video but when I click the button, it doesn’t work.

The interactive feature is not available in the video outputs due to the nature of these formats. You should consider using the HTML5 output instead.

When I start capture, ActivePresenter disappears, how can I stop it?

You can stop capture by using the default hot key Ctrl + End or clicking the ActivePresenter icon on the right of the Windows Taskbar.

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